Refund policy

Return and Refund Policy

Thank you for supporting BEES & SHORE.
We’re committed to delivering products crafted with care, purpose, and quality.

Returns

Due to the personal and hygienic nature of our products, we are unable to accept returns or exchanges for change of mind.
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please email hello@beesandshore.com.au with your order number and photos of the issue so we can resolve it quickly.

Eligibility for Refund

To be eligible:

• You must notify us within 7 days of delivery.

• Proof of purchase must be provided (order confirmation email or invoice).

• Items must be unused and in their original condition (where applicable).

We reserve the right to decline refunds for items returned without prior communication or authorisation. 

Refunds

Once your return or refund is approved, the refund will be processed to your original payment method.
Please allow 5-10 business days for the transaction to appear, depending on your financial institution.

Exceptions

For health and safety reasons, the following items are non-returnable and non-refundable:

• Opened or used personal care products

• Sale or promotional items

• Gift cards

European Union Cooling-Off Period

If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
Items must be unused, unopened, and in their original packaging, with proof of purchase.